Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund you need to provide us with proof or photo of the unproper work done within 48hours after the cleaning session has occured.

Several types of services are exempted from the refund process, services are preferable subjected to a redo if client or customer is not satisfied.

Additional non-returnable items:

Gift cards
Coupon used services
Carpet powder

To complete your refund, we require a receipt or proof of purchase and a photo showing or indicating undone cleaning job.

Please send your proof of purchase to the support team at (support@impuquko.co.za or sales@impuquko.co.za)

There are certain situations where only partial refunds are granted:

When the photo of undone work is sent after 48hours of service delivery.
When the order has been processed but customer or client never received service delivery.
When a client ordered the wrong service instead of what they want.

Refunds

Once your refund is received and inspected, we will send you an email to notify you that we have received your refund application. We will also notify you of the approval or rejection of your refund within 2-4 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {Refund@impuquko.co.za}.

Sale items

Only regular priced items or services may be refunded. Sale items cannot be refunded.

Exchanges

We only redo services if you have submitted a proof of improper work done within 48hours after cleaning is done. If you need a redo on services while we are still around your house, send us an email at {support@impuquko.co.za} and send a staff complain message on our website contact us.

Gifts

If the services was marked as a gift when purchased and received the service, you’ll receive a gift credit for the value of your service bought. Once the refund service is received, a gift certificate will be mailed to you.

If the services/item wasn’t marked as a gift when purchased, or the gift giver had the order received to themselves to give to you later, we will send a refund to the gift giver and they will find out about your refund.

Shipping returns

To refund your product/service, you should mail your photo of the product: {support@impuquko.co.za}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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